Frequently Asked Questions

How long does it take for delivery? How can I purchase items? Can I customize any of the colors for the charms? Do we wholesale? Return Policies: Shipping How long does it take for delivery? All items are made to order and will be shipped with in 3-5 business days of payment confirmation. If shipped internationally or large orders please allow ample time for production and delivery. Please note that during certain times that shipping may be greater during holidays. Expedited shipping methods are available for additional fees. We do not ship on Saturdays and Sundays. [[Back To Top]] How can I purchase items? Paypal is the only method of payment. All orders can be paid through PAYPAL via Mastercard or Visa. Orders will not be shipped until confirmation of payment has been received. All payments must be made within 24 hours of purchase in order to secure your purchase order. [[Back To Top]] Can I customize any of the colors for the charms? Yes. Please look under color chart for variety of colored crystals. You must contact us directly in order to check availability for colors via email at info@couturecharmz.com or call us at (954) 445-3004 [[Back To Top]] Do we wholesale? Wholesale Pricing is available to businesses, Please contact us Directly for wholesale prices via Phone (954) 445-3004 or email: info@couturecharmz.com. We require the following information for business verification: 1) Business License ID 2) Tax ID number 3) Business phone number 4) Business Address 5) Business Website address if available [[Back To Top]] Return Policies: Any items received damaged should be reported to Couture Charmz within 24 hours of receiving merchandise and must be sent back within 5 days. All return items must be in original packaging and condition. If there is any shipping charges incurred due to an error on Couture Charmz part, the shipping fee will be reimbursed for the return of the item(s). Attached must be a copy of your invoice. Address for return to is:  Couture Charmz  c/o customer service  10653 Zurich Street  Hollywood, Fl 33026  Customers returning unwanted merchandise: Merchandise should be reported to Couture Charmz within 24 hours of receiving it and must be sent back within 5 days.  All returns are subject to a 35% restocking fee and shipping fees are non refundable.   All shipping costs incurred for returns are the responsibility of the Purchaser. [[Back To Top]] Shipping Shipping Costs in the U.S. will be sent out via First Class Mail USPS: ------------------------------------------------------------------------ Merchandise Total Standard 2nd Day Air Next Day Air up to $100 $7 $17 $27 $100.01  -  $300.00 $9 $19 $29 $300.01  -  500.00 $12 $22 $32 $500.01  & Up $20 $30 $40 * Shipping Cost For International Orders are based on Destination, Package Size and Weight.  Please inquire first to determine your shipping fees. We Highly recommend insurance to be purchased for we are not responsible for any items lost or stolen in the mailing process.   Fee . . . . . . . . . . Insurance Coverage $2.00 ................ $0.01 to $50 $3.00 ................ $50.01 to $100 $4.00 ................ $100.01 to $200 $5.00 ................ $200.01 to $300 $6.00 ................ $300.01 to $400 $7.00 ................ $400.01 to $500 $8.00 ................ $500.01 to $600 $8.00 plus $1.00 per $100 or fraction thereof over $600 to $5,000. [[Back To Top]]